Shipping policy

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):

- USA ~ 5 to 10 business days (with tracking number)

- Australia ~ 5 to 10 business days (with tracking number)

- Canada ~ 7 to 14 business days (with tracking number)

- United Kingdom ~ 5 to 10 business days (with tracking number)

- Rest of the world ~ 7 to 20 business days (with tracking number)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions, or other instances.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics, and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions, or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel an order if it has already been processed.

If an order is canceled within 30 minutes before your order is PROCESSED there is a transaction fee of $5 per order

Please do drop us an email at info@mastercactus.com as soon as possible if you'd like to cancel an order that you have just made.